If you can’t switch your business Instagram page back to personal… keep reading!
If the above doesn’t apply to you then carry on my friends!
Sometimes the world of social media is absolutely nausea inducing. Sometimes it’s totally chill. Usually it’s somewhere in between.
Regardless of the symptoms associated with social media, it is a marketing force not be reckoned with!
If you’re like me and wanted to take your Instagram page up a notch and change to a business profile, you were probably pleased with the results at first. You can see insights and information otherwise hidden on a personal account.
This is all well and great until you realize that paying for promotion is maybe not the route you want to go. You go to switch back to a personal account after realizing that you want a private account again or want don’t want to pay your way around Instagrams algorithms.
Switching back to a personal account will be easy, they said. No big deal, they said. They were WRONG. Some people might have an easy go switching back but something in my account tripped the system and I repeatedly got an error message saying that I had to stop all my ads before switching back to a personal account. BUT WHAT THE FUCK I had no ads running.
I tried closing my business facebook page associated with my account, I tried running new ads and canceling them to show that I had no ads running. I deactivated my accounts, it went on and on. After reading a few online forums I thought it was because I had a $.30 balance on my ad account. Paid it, and tried again. Nope. Same error message. After reading some more (over the course of WEEKS) I found that I might need to go through Facebook to change my profile.
Enter – This Link – To the Facebook support help center. You need to submit a ticket to request to have your Instagram business profile swapped to a personal account.
I thought the end was near, the light at the end of the tunnel was approaching. Until I saw that there was no ad account available to select. AKA I couldn’t submit a request for help. After more navigating and deleting my facebook business account pages, I managed to make my actual facebook page link up with my instagram business page. (You know how it makes you a new random Facebook page when you originally switch to business – that page I think got in the way of this whole process)
I should say that I did this from Mexico so I got a response in Spanish asking for my information, a screenshot of the problem, what my Instagram account name was, etc. After a few back and forths I managed to submit all the right info, and one magical day, I was able to swap my Instagram account back from business to personal.
Sweet baby Jesus!
This took my probably 2 months to figure out and another week or two for the submitted ticket to get resolved. I hope it saved you some time and headache! Let me know if this worked for you and happy social media-ing!
Show some love and give a girl a follow! Or if you want to really pack on the love – Venmo @MadisonCKent : )
Hi, what kind of information did Facebook request? I have the same issue and they are asking me to send them a notarized form confirming my identity and my a written statement about my request. :S
I was just checking for any screenshots of the questions they asked me, but I could find one. It was a list of 8 or 9 questions like my Instagram name and Facebook name. I didn’t send a notarized form but I remember taking a photo of my written request and sending that in at one point. This process took me 2 months but submitting the FB support ticket was the way!
They’re sending automated messages with the ticket 😩 This is so frustrating
Any progress at this point? I’m trying to go back through my process and see what messages they sent me back
Just started this process wish me luck